Terms and Conditions

Effective date: September 28, 2026. The terms that govern your use of MediExpresss and any purchase you make.

Welcome to MediExpresss ("MediExpresss," "we," "us," or "our"). These Terms & Conditions govern your access to and use of our website, online store, products, and related services (collectively, the "Services").

By accessing our website, creating an account, or purchasing products from MediExpresss, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use our website or purchase our products.

1. Company information

Legal business name: MediExpresss
Website: mediexpresss.com
Customer support: support@mediexpresss.com
Business address: 754 Selah Way, South Burlington, Vermont 05403, United States

MediExpresss operates an online business offering wellness and related consumer products.

2. Eligibility

You must be at least 18 years old, or the age of majority applicable in your jurisdiction, to purchase products from our website.

By placing an order, you confirm that:

You are legally capable of entering into a purchase agreement.
The information you provide is accurate and complete.
You are authorized to use the payment method used for the transaction.
You will use our products only as directed and in accordance with applicable laws.

3. Products and product information

We make reasonable efforts to ensure that product descriptions, images, ingredients, pricing, availability, and other information displayed on our website are accurate.

Product packaging, colors, appearance, or other characteristics may vary slightly from website images.

We reserve the right to correct typographical, pricing, product-description, or availability errors and to update or discontinue products at any time, subject to applicable law.

4. Health and wellness disclaimer

MediExpresss products are intended for their stated purposes and should be used only according to the product label and instructions.

Information provided on our website is for general educational and informational purposes only. It is not medical advice and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly authorized under applicable law.

You should consult a qualified healthcare professional before using any product if you:

Are pregnant or nursing;
Have a medical condition;
Are taking prescription or over-the-counter medication;
Have known allergies or sensitivities; or
Have concerns about potential interactions or adverse effects.

Individual results may vary. MediExpresss does not guarantee any particular health, wellness, or other result from the use of its products.

Always read the product label, ingredients, warnings, and directions before use.

5. Orders and order acceptance

When you submit an order through our website, you are making an offer to purchase the selected products.

An order confirmation acknowledges receipt of your order and does not necessarily constitute acceptance of the order.

We reserve the right to refuse, cancel, or limit an order where permitted by law, including where:

A product is unavailable;
There is an obvious pricing or listing error;
Payment cannot be successfully processed;
We reasonably suspect fraud or unauthorized activity;
The order appears to be intended for unlawful resale or distribution; or
The order otherwise violates these Terms.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

6. Pricing and payment

Prices displayed on our website are stated in the applicable currency shown at checkout.

Applicable taxes, shipping charges, and other fees may be added where required or disclosed at checkout.

Payments may be processed through third-party payment processors.

By submitting a payment method, you represent that you are authorized to use that payment method and authorize the applicable payment processor to charge the amount presented at checkout.

MediExpresss does not intentionally request or store complete payment-card information on its own systems where payment processing is handled by a third-party payment processor.

7. Customer complaints and refund requests

We want customers to have a straightforward way to resolve issues.

If you believe there is a problem with your order, product, payment, delivery, or service, please contact MediExpresss directly before initiating a payment dispute whenever legally permitted.

Contact: support@mediexpresss.com

Please include:

Full name;
Order number;
Date of purchase;
Description of the issue; and
Any relevant photographs or supporting information.

14-day resolution commitment

Once we receive a valid customer complaint or refund request, MediExpresss will make reasonable efforts to review and resolve the matter within 14 calendar days.

Depending on the nature of the issue, resolution may include:

A full refund;
A partial refund;
Replacement of the product;
Store credit, where permitted and agreed;
Correction of an order or shipping issue; or
Another reasonable resolution agreed upon by the customer and MediExpresss.

The 14-day period is a customer-service resolution target and does not limit any rights or remedies that cannot legally be waived under applicable law.

8. Chargebacks and payment disputes

We encourage customers to contact MediExpresss before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue directly.

Customers must not knowingly submit a false, fraudulent, duplicate, or misleading chargeback claim. Examples include falsely claiming that:

An authorized transaction was unauthorized;
A product was never received when delivery records reasonably establish receipt;
A refund was not provided when it was already issued;
A transaction was duplicated when it was not; or
A product or service was materially misrepresented when it was not.

Where permitted by applicable law and payment-network rules, MediExpresss may provide relevant transaction records, order information, shipping records, customer communications, refund records, and other documentation to the applicable payment processor, card network, financial institution, or dispute-resolution provider in response to a chargeback.

If a customer receives a refund from MediExpresss after already receiving a chargeback credit for the same transaction, the customer must notify MediExpresss so that the duplicate recovery can be corrected.

Nothing in these Terms prohibits or restricts a customer from exercising any chargeback, billing-dispute, consumer-protection, or other legal right that cannot lawfully be waived.

9. Returns and refunds

Unless otherwise stated in a product-specific policy, eligible return requests must be submitted within 14 calendar days of delivery.

For health, hygiene, and safety reasons, opened or used products may not be eligible for return except where required by applicable law or where MediExpresss determines otherwise.

To request a return or refund, contact: support@mediexpresss.com

Approved refunds will generally be issued to the original payment method.

Once MediExpresss initiates a refund, the time required for the funds to appear in the customer's account depends on the customer's bank or payment provider.

Nothing in this section limits any consumer right that cannot legally be limited.

10. Damaged, defective, or incorrect orders

If you receive a damaged, defective, incorrect, or materially incomplete order, contact us as soon as reasonably possible.

We may request photographs, delivery information, order details, or other reasonable documentation to investigate the issue.

Depending on the circumstances and applicable law, MediExpresss may provide a replacement, refund, or another appropriate remedy.

11. Shipping and delivery

We ship to locations displayed as available during checkout.

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, weather, holidays, customs processing, incorrect addresses, transportation disruptions, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information. See our Shipping Terms for details.

12. Subscriptions and recurring orders

If MediExpresss offers subscription or recurring-order products, the applicable price, billing frequency, renewal terms, and cancellation information will be disclosed before enrollment.

By subscribing, you authorize recurring charges according to the terms presented during checkout.

You may cancel your subscription using the cancellation method provided by MediExpresss.

Cancellation will generally prevent future recurring charges but may not automatically cancel an order that has already been processed.

13. Promotions and discounts

Promotional offers, coupon codes, discounts, and special pricing may be subject to additional conditions.

Unless otherwise stated:

Promotional codes cannot be exchanged for cash.
Promotions may have expiration dates.
Certain products may be excluded.
Promotions may not be combined.
Discounts generally cannot be applied retroactively to completed orders.

MediExpresss reserves the right to modify or discontinue promotions subject to applicable law.

14. Acceptable use

You agree not to use our website or Services:

For unlawful purposes;
To commit fraud;
To submit false information;
To interfere with website security;
To attempt unauthorized access to our systems;
To distribute malicious software;
To infringe intellectual-property rights;
To abuse promotional offers; or
In any manner that violates applicable law.

15. Intellectual property

All trademarks, logos, website designs, product descriptions, graphics, photographs, written content, and other intellectual property displayed on our website are owned by or licensed to MediExpresss unless otherwise indicated.

You may not reproduce, distribute, modify, sell, or commercially exploit our intellectual property without our prior written authorization, except where permitted by law.

16. Third-party services

Our website may use third-party services, including payment processors, shipping providers, analytics providers, hosting providers, and other service providers.

Your use of third-party services may be subject to those providers' own terms and privacy policies.

MediExpresss is not responsible for the independent policies or practices of third-party providers except to the extent required by applicable law.

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

18. Disclaimers

To the maximum extent permitted by applicable law, our website and Services are provided on an "as is" and "as available" basis.

We do not guarantee that our website will always be uninterrupted, error-free, secure, or continuously available.

Nothing in these Terms excludes any warranty, consumer protection, or legal right that cannot legally be excluded.

19. Limitation of liability

To the maximum extent permitted by applicable law, MediExpresss and its owners, officers, employees, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

To the extent permitted by law, MediExpresss's aggregate liability relating to a particular purchase will not exceed the amount actually paid by the customer for the product or transaction giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless MediExpresss and its officers, employees, affiliates, and service providers from third-party claims, damages, liabilities, and reasonable expenses arising from your unlawful use of our Services or your material violation of these Terms.

This provision does not apply to the extent prohibited by applicable law.

21. Governing law

These Terms shall be governed by the laws of the State of Vermont, United States, except to the extent that applicable federal law or mandatory consumer-protection laws provide otherwise.

Nothing in this section prevents a consumer from exercising rights provided by mandatory laws applicable to their transaction.

22. Dispute resolution

Before pursuing formal legal proceedings, customers and MediExpresss are encouraged to contact each other and make a good-faith effort to resolve disputes.

Customers may contact: support@mediexpresss.com

Nothing in this section prevents either party from exercising rights or remedies that cannot legally be waived.

23. Changes to these terms

MediExpresss may update these Terms from time to time.

When changes are made, the updated version will be posted on this page together with a revised "Last Updated" date.

Changes will generally apply prospectively unless otherwise required by applicable law.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

25. Entire agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Terms, and any additional terms presented during checkout, constitute the agreement between you and MediExpresss regarding your use of our Services.

26. Contact us

MediExpresss
Website: mediexpresss.com
Customer support: support@mediexpresss.com
Business address: 754 Selah Way, South Burlington, Vermont 05403, United States

For order issues, refund requests, complaints, or customer support, please contact support@mediexpresss.com.

MediExpresss will make reasonable efforts to review and resolve eligible customer complaints and refund requests within 14 calendar days after receiving the necessary information.