Return and Refund Policy
If something is wrong with your order, we will make it right. Here is exactly how that works.
Damaged or incorrect orders
If your parcel arrives damaged, or contains the wrong product or pack size, email us within 14 days of delivery with your order number and a photo. We will reship the correct item at no cost, or refund you in full - your choice.
Orders that do not arrive
If your order has not arrived by the end of the estimated delivery window, contact us. We will investigate with the carrier, and if the parcel cannot be located we will reship or refund.
Medication returns
For safety reasons we cannot accept returns of medication that has left our control and been delivered to you, unless the product was damaged or incorrect. This is standard practice for pharmacy products worldwide.
Cancellations
Orders can be cancelled in full at no charge any time before dispatch. Email us with your order number as soon as possible.
How refunds are issued
Approved refunds are returned to the original payment method. Processing usually takes 5 to 10 business days depending on your bank.